At Prime Time Delivery and Transport, we strive to make filing a claim easy. Proper information at the time you submit a claim can save time in resolving your claim. Below are some helpful tips.

In order to process claims quickly and efficiently, we ask that you provide the following when submitting claims.

• A copy of your delivery receipt
  
• Original Manufactures Invoice (all Pages)
• Inspection Report (If claim is for damage)
• Repair Invoice (If damage is repaired; Please itemize all repair costs and include the original vendor or sellers invoice for the item(s) repaired.)
• Photos of damaged item and the shipping container*

Please fill out our forms completely. This includes filling out all sections containing lines and check boxes on both the claim form and the inspection report. Without all this information claims cannot be processed. All of the information described above is important so please be sure to fill out all forms properly.

After a claim has been set up, we will acknowledge your claim by letter. If any additional information is needed it will be requested in our acknowledgement letter. Allotted time for resolving claims is 30 days or less after being received.

If you are having any trouble filling out the paperwork, please do not hesitate to call for assistance. We want to make every effort to settle your claim in a fair and timely manner.

*PHOTO'S CAN BE E-MAILED TO: beckyh@caldwellfreight.com or chrisr@caldwellfreight.com

If any questions call 1-800-438-8244:
Damages: Chris Rash Ext: 3017
Shortages: Debbie Coffey Ext: 3012

*PLEASE DO NOT REORDER A REPLACEMENT UNTIL NOTIFIED

Print Freight Claim Form

Thank You,
Claims Department
Prime Time Delivery and Transport